ChatCorp AI — Privacy Policy
Effective Date: 24 February 2024
ChatCorp AI (“we”, “our”, or “the Company”) provides an AI-powered communication and automation platform that helps businesses manage conversations with their customers across multiple channels. We are committed to protecting personal data processed through our platform. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our services.
1. Scope and Data Roles
ChatCorp AI typically operates as a Data Processor on behalf of businesses (“Clients”), who are the primary Data Controllers. We only process data in accordance with Client instructions and applicable laws.
2. Information We Collect
- Account Information: Name, email, company name, phone number, login credentials.
- Communication Data: Messages, attachments, contact details, channel IDs, and conversation history.
- Integration Data: Access tokens and API credentials for connected platforms (encrypted).
- Usage Data: IP address, device data, logs, session metadata, performance analytics.
3. How We Use the Information
- To operate and provide the ChatCorp AI platform.
- To process and route conversations across channels.
- To generate AI-based responses when enabled by the Client.
- To improve system performance, reliability, and experience.
- To provide support and enhance security of the platform.
4. Sharing of Information
We do not sell personal information. Data may be shared only with:
- The Client who owns or controls the data.
- Trusted infrastructure and communication vendors (e.g., cloud, WhatsApp/Meta APIs).
- Authorities, if legally required.
5. Security
We implement industry-standard security measures including data encryption, access controls, network isolation, monitoring, and incident response practices. However, no electronic transmission or system is fully immune from risk.
6. Data Retention
Data is retained only as necessary to provide the service or according to Client instructions. Clients may request deletion at any time.
7. International Data Transfers
Data may be processed in regions where we or our infrastructure providers operate. We use GDPR-compliant mechanisms for international transfers when applicable.
8. User Rights
Individuals seeking access, correction, deletion, or objection to processing should contact the business (Client) that controls their data. We assist Clients in fulfilling those requests.
9. Updates to This Policy
We may update this Privacy Policy to reflect operational, regulatory, or legal changes. The latest version will always be posted here.
10. Contact
For privacy inquiries, please contact:
